Notes regarding my experience with Corvette Central Customer Support: First, I tried e-Mailing them but got no response. After a week or so, I tried calling their support number (not a toll-free number, i might add). I contacted their support guy, told him the problem. He said he would research things and call me back. Well, I never got a call back. After a few weeks (I travel frequently so this only comes to my attention every two weeks or so - and besides, the weather was still crappy out so the C5 remained covered in the garage), I called then again. Couldn't get anyone - note here that their phone system will not keep you on hold forever - it forces you into voicemail. So I left a voicemail, referenced my other conversations and e-Mail. No contact. After a few more days, I called again and got a person - not the support person, but a person nonetheless. She suggested that I leave a message in "Mike's" voicemail, so I did. I also sent another e-Mail with nasty comments, just in case. Next morning at about 0630 AM (that's what happens if you send e-Mails with nasty comments), I got a "wakeup" call from a woman suggesting that I contact their supplier "APA". APA has an (800 number). So I called, talked to a guy who couldn't understand the problem so he suggested that I have Corvette Central send me another unit. I call back to CC and actually get the support guy. We kick around some possibilities for a while until I tell him "Look, this is a $50 part and I'm not willing to spend my whole life trying to figure it out - just send me another one." (or something like that). OK, so he transfers me to "Cynthia" who makes arrangements for an exchange. So, after several months it will be 7-10 more days until a replacement unit arrives. I will return the original unit and wait.Time passes - - - (tick, tick, tick)...
So, to finish this saga, My replacement unit arrived along with a pre-paid return label so I can send the faulty unit back. Pretty cool. Out into the garage I run, with the new shifter knob. I take the old know off of the gear selector, find the correct bushing, screw it into the handle, screw the handle and bushing onto the gear selector thingie (with the same or maybe even more grunting and twisting). This one fits a lot tighter - still not what I'd call real tight, but way better than the first one. I practiced a few shifts and the knob does not turn. Now, I'm a happy boy. Corvette Central came through for me. I will do business with them again.
More time passes - - - (tick, tick, tick, tock)...
The damn piece of shit comes loose all the time. I have done everything but Superglue the whole thing together. I'm pissed. So, what to do -- (thinking, thinking) -- AHA! Since I can't find the designer and beat the snot out of him, I'll replace the whole F'ing thing with a billet knob (see below) from Mid America. So, I order one and it shows up. It fits REAL TIGHT - good thing I had my trusty Craftsman Fully Adjustable Strap Wrench tool (also below). Now, the new knob is on, and it looks cool, works GREAT and it is IMPOSSIBLE to turn it without tools. Now I'm a REALLY HAPPY BOY!
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This tool is really useful
everybody should have one (actually there's
two to a set - this one and a bigger one).
Get 'em at Sears