|
frank's
resume
 eMail: fhh
at
frankhunt.com
INTRO: I
am
mostly retired - I am NOT actively looking for a part or full-time
position in an area
that
utilizes my experience and skills.
I
would MAYBE consider either a management or individual
contributor position
as long
as that role has people interaction, some technical component and is
enjoyable. Thirty
years at Hewlett
Packard taught me well in management, customer satisfaction, support,
sales and
technology. These
areas apply to most
businesses today and with them, I can probably help you meet
your
objectives. I hold a Bachelor of Science degree in Business Communications and Management (Summa Cum Laude) with a minor in Computer Science and have extensive experience in all areas of pre-sales support, technical consulting, project management and implementations including budgets, forecasting, personnel and resource utilization. Check
out the information below and, if it looks like we have a possible
match, contact me at the email address above. SUMMARY Significant
customer facing experience in retail sales, technical computing,
project management, sales
and customer support both as an individual contributor and
manager. Experienced in pre-sales support, customer
support, escalation management, systems engineering, technical
consulting,
needs assessment, project planning & management. A
forward thinking technology manager with extensive background
assisting organizations in defining and implementing their
objectives. Excellent at understanding customer issues
and leveraging appropriate technologies to develop on time, cost
sensitive
solutions. An internationally experienced Professional Services
Manager,
Technical Sales Support Manager and Senior Technical
Consultant. A flexible, focused, patient, analytical,
available, consensus building leader. AREAS OF
EXPERTISE Technology
Management: Managed
Pre-Sales
Consulting Team providing technical sales-support and consulting
resources to
the HP sales force and customers in the Central Sales Region. Managed Professional
Services Consulting
District delivering support services and custom application and
hardware
integration services. Managed
and
delivered technical infrastructure assessments and pre-sales projects. Managed customer interface
and user support
for GM CAE workstation community. Project
Management:
Managed annual hardware benchmark and system testing project at a major
auto manufacturer resulting in $10M in annual revenue to HP. Managed 20M line porting
project at a large
OEM resulting in a successful port to HP-UX and $22M annual revenue to
HP. Managed 2-year
infrastructure development
and conversion project at large software developer resulting in
multi-million
dollar annual business. Designed
and
supervised successful implementation of 3-tier client-server
environment for
San Francisco area financial institution.
Designed 3-tier client-server environment for large
Japanese
semiconductor manufacturer. Coordinated
project team migrating GM Design from UNIX to Windows across 15,000
workstations, administration, servers, data management.
Co-invented custom workstation product for
GM Engineering. Sales
Support: Extensive
field experience and
leadership supporting the sales and support mission.
Experienced in collaboration with sales management
and developing
tactics to meet or surpass sales objectives while ensuring customer
satisfaction. Requirements
Assessments: Evaluated
engineering IT infrastructures, developed
recommendations to meet customer objectives. Developed and implemented
plans
for platform migration and interoperability in key domestic and
international
accounts. Project
Planning and Resource Allocation:
Developed and presented consulting project proposals
to customer
management. Combined
business and
technical leadership experience to tailor projects to customer
environments and
goals. Met or
exceeded customer
expectations resulting in consistently successful implementations. Collaboration
& Resource Deployment: Worked
closely with marketing, sales, finance and product labs ensuring that
customer
requirements were represented. Optimized project resources across and
within
organizations while ensuring alignment with business goals. Utilized best practices,
and methodologies
along with appropriate tools to facilitate team communication. Building,
Coaching, Training, and Mentoring Highly Effective Teams:
Work well both within and across
organizations. Excellent interpersonal skills.
Demonstrated organizational and communication
skills. Excellent
presentation savvy, boardroom presence.
Skilled at managing geographically and culturally
diverse teams. WORK EXPERIENCE o
This was my "fun job" It provided me with customer
interaction, technical problems to solve and was enjoyable. I
was there since my retirement from HP in August of 2007.
I was in the Appliance department but I have worked
in
Electrical, Paint and Garden - all with a strong emphasis on helping
customers.
o Provide outstanding customer service by assisting customers in determining their product needs and developing timely, cost effective solutions. o Provide sound advice to my customers in order to minimize their chances to hurt themselves or others through improper use of electricity or electrical systems. 2006 to 2007: Global CAE Workstation Community Liaison, Hewlett Packard Managed Services, Detroit, Michigan o Responsible
for
all General Motors Computer Aided Engineering workstations worldwide
including
coordination of OS updates, security patches, application and license
changes
and customer satisfaction.
o Provide information systems consulting and IT disciplines expertise in the complex GM CAE environment. 2003 to 2006: Independent Consultant o Web Design
& Construction
o Small Office/Home Office Infrastructure o Custom Hardware & Software Installations o Windows, Linux, UNIX System Setup & Maintenance o IT Infrastructure Assessments o General Technical Consulting o Project Management. 2003 to 2004: Solutions Manager, Product Manager - Vista Solutions, Fort Collins, Colorado o
Responsible for the end-to-end success of projects including
prospecting,
technical sales support, project management, implementation strategy
development, project tracking and customer satisfaction.
o Worked with customers to define projects; developed proposals and presented to management. o Coordinated with project teams to ensure flawless implementations. o Product Manager for Hasp Surveying Software product line. Lead development team to upgrade and enhance current product. 1998 to 2002: Region Manager/Team Leader, Central Sales Region, Hewlett Packard Advanced Technology Center o
Managed,
coached and developed a highly effective team of Sales Support
Technical and Project
Consultants. o Provided leadership for critical pre-sales, consulting support and engineering & technical infrastructure solutions. o Developed and presented proposals and Statements of Work to senior customer management encompassing solution design and scope, on-site implementation, planning, consultation and pilot project management. o Developed and implemented plans for more effective IT environments. o Examined customer business goals to recommend tailored solutions aligned with customer requirements. o Worked closely with sales, sales management, HP Consulting, factory marketing, product labs and customers to ensure alignment of products and customer requirements. 1991 to 1998: Senior Technical Consultant, Hewlett Packard Advanced Technology Center o
Proposed
and delivered customer IT infrastructure assessments
o Developed and presented project proposals to customer management o Delivered on-site project management for major accounts o Delivered technical sales support o Presented white papers at user group meetings and customer events 1984 to 1991: District Professional Services Manager, Hewlett Packard Company o
Responsible for development and delivery of consulting services, system
design
and implementation of
HP-client projects in engineering, manufacturing, inventory control and financial management. o Managed a team of 14 technical and support consultants. o Responsible for delivery of consulting products, customer support services, technical sales support and customer training classes o Assisted Sales Management in meeting joint objectives 1977 to 1984: Systems Engineer, Systems Specialist, Technical Consultant, Hewlett Packard Company o
Delivered
consulting projects, technical sales support, call center support and
customer
training
o Acted as liaison to critical accounts in support of technical computing and instrumentation sales staff o Identified customer requirements in order to provide appropriate product and service recommendations o Sales team member providing technical expertise o Delivered training classes covering operating system internals, driver writing, and performance analysis. Additional Positions: Programmer, Programmer-analyst, IT Manager, Process Control Supervisor, Statistical Analyst, Data Center Operations Supervisor, Independent Contractor APPLIED TECHNOLOGIES o
Enterprise:
File and data management, NFS, CIFS, disaster recovery planning, system
&
network design and
performance instrumentation & monitoring o Microsoft Office: Outlook, Word, Excel, PowerPoint, Project o Operating Systems: Microsoft Desktop & Server, HP-UX, Linux o Architectures: Intel Processor Family (IPF-EPIC/IA-64), PA-RISC, and IA-32 o Other: Web development and management, firewalls, networking, WiFi, migration and interoperability, Apache, Mozilla. EDUCATION, TRAINING & COMMUNITY PROJECTS Bachelor of Science, Business Communication & Management - Concordia University Minor in Computer Science (Summa Cum Laude) General Engineering - Oregon State University Technical and Management courses and seminars at Hewlett Packard Company - Management training, database management, project management, software development, networking, driver writing, operating systems internals, Linux, UNIX, Windows, etc. Volunteer - Washington County Sheriff's Office. Systems consulting, data analysis, and suicide watch as needed. Volunteer - Willamette West Habitat For Humanity. Setup and maintenance of office computer systems and networking. Data security, recovery, disaster planning. Volunteer - freegeek.org. Non-profit computer recycling, repair and re-distribution Volunteer - Journeys of the Heart Adoption Services. Board of Directors INTERESTS |
